AX/4E titleiichecklist.com
The free ADA Title II web accessibility checklist

FREE TITLE II READINESS QUIZ · TRANSIT

Could this happen at your transit agency?

A rider can't plan a trip, buy a fare, read a service alert, or request paratransit because the site or app isn't accessible. The ADA Title II web rule covers your trip planner, schedules, real-time alerts, and fare tools. Five scenarios show where you stand. Most transit agencies have until April 26, 2028.

April 26, 2027Large public entities (population 50,000 or more)
April 26, 2028Small entities and special district governments
WCAG 2.1 AAThe required standard for web content and mobile apps

Transit authorities are usually special district governments: April 26, 2028. An agency that is a department of a large city or county may follow the 2027 deadline.

Could this happen to us? Take the quiz Get the full checklist

QCould this happen to us? The 5-scenario quiz

Two minutes, no email required. Each scenario is real and each has an easy next step. "Not sure" counts as no, because if you're not sure, nobody owns it yet.

1. Can riders plan trips, check schedules, and find real-time arrivals on your site and app?

What if: A rider using a screen reader can't read the schedule or trip planner and misses the only bus that gets them to work.

Why it matters: Schedules and trip planning are daily, time-sensitive services where a barrier means a missed trip, not just an inconvenience.

2. Could someone buy a fare or pass start to finish with a keyboard or screen reader?

What if: A rider can't complete a fare purchase online and has no accessible alternative before boarding.

Why it matters: Fare purchase is a core transaction; if it isn't keyboard and screen-reader operable, riders are shut out of the service.

3. Are your service alerts and detour notices announced accessibly in real time?

What if: A route is detoured and the alert is posted as an image, so a blind rider waits at a stop no bus will reach.

Why it matters: Real-time alerts are effective communication; they only work if assistive technology can announce them the moment they change.

4. Can riders request paratransit or ADA services through an accessible online process?

What if: The rider who most needs paratransit can't complete the eligibility or booking form because it isn't accessible.

Why it matters: The paratransit request flow serves your highest-need riders, so an inaccessible form fails exactly the people the service exists for.

5. Does your agency have an accessibility statement, an owner, and a plan?

What if: A rider hits a barrier and has no one to contact and no accessible alternative to complete their trip.

Why it matters: A named owner and a public statement turn good intentions into accountable, documented good faith.

What counts as transit web content?

Your website and mobile app, trip planner, schedule and route pages, real-time arrival displays, fare-purchase tools, service alerts, paratransit eligibility and booking forms, public-comment forms, and the PDFs and maps linked from all of them.

The transit-specific traps

Trip planners and fare apps from vendors with weak accessibility; service alerts posted as images; image-only schedules and system maps; and paratransit request forms that fail the very riders who depend on them.

What's the easy next step?

You don't need to fix everything this month. You need a list, an owner, and a start. The free checklist gives you all three: 5 plain-language items for whoever runs the office, 10 technical items for whoever runs the website.

Get your Title II checklist Start with a simple readiness review

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Questions people ask

Are transit agencies covered by the Title II web rule?

Yes. Public transit agencies and transit authorities are Title II public entities. Most are special district governments with an April 26, 2028 deadline; agencies that are part of a large city or county may face April 26, 2027.

Our trip planner and fare app come from a vendor. Are we responsible?

Yes. The trip planner, real-time feeds, and fare apps you provide are content under your control. Add WCAG 2.1 AA to contracts and request conformance reports at renewal.

Does this overlap with our existing ADA paratransit obligations?

It complements them. The 2024 web rule adds a digital conformance standard (WCAG 2.1 AA) on top of your longstanding paratransit and effective-communication duties. Online paratransit request flows must meet it.

More readiness quizzes: Schools · Cities · Libraries · Parks · PDFs · Forms.