AX/4E titleiichecklist.com
The free ADA Title II web accessibility checklist

FREE TITLE II READINESS QUIZ · CITIES

Could this happen in your city or county?

A resident cannot read a public meeting agenda, a zoning notice, or an emergency update because the PDF or page isn't accessible. Under the ADA Title II web rule, civic information must be available to all residents. Five scenarios show where you stand. Deadline: April 26, 2027 (population 50,000+) or April 26, 2028.

April 26, 2027Large public entities (population 50,000 or more)
April 26, 2028Small entities and special district governments
WCAG 2.1 AAThe required standard for web content and mobile apps

Your deadline tracks total population: 50,000 or more means April 26, 2027; under 50,000 means April 26, 2028.

Could this happen to us? Take the quiz Get the full checklist

QCould this happen to us? The 5-scenario quiz

Two minutes, no email required. Each scenario is real and each has an easy next step. "Not sure" counts as no, because if you're not sure, nobody owns it yet.

1. Can residents access public notices, agendas, forms, permits, and service information online?

What if: A resident cannot access a public meeting agenda, zoning notice, complaint form, or emergency update because the PDF or web page is not accessible.

Why it matters: Public agencies need to make civic information available to all residents; meetings and notices are where participation happens.

2. Could a resident using a screen reader pay a utility bill or request a record tonight?

What if: They reach the payment portal and the fields aren't labeled, or the records request form can't be completed by keyboard.

Why it matters: Transactional services are how residents access government. Failure here means exclusion, and complaints concentrate on it.

3. Do emergency alerts and closures go out in accessible formats?

What if: A storm closes roads. The alert goes out as an image of text on social media, and residents using assistive technology can't read it.

Why it matters: Emergency information can affect safety, and image-only alerts exclude exactly when stakes are highest.

4. Do contracts with your payment, agenda, and 311 vendors require accessibility?

What if: A vendor portal fails for a resident. The vendor shrugs; the complaint names the city.

Why it matters: Vendor-run content under contract with you is not excepted from the rule.

5. Does your city have an accessibility statement, an owner, and a dated plan?

What if: A resident hits a barrier and finds no statement, no contact, and no evidence anyone is working on it. Their next step is a complaint.

Why it matters: A statement, an owner, and documented progress reduce risk and route problems to you first.

What counts as your city's web content?

Main site plus department microsites, the utility payment portal, the permit system, the 311 app, emergency alert pages, election information, court e-filing, agenda platforms, and the documents and videos linked from all of them. Vendor-run services under contract are included.

The local-government traps

Decades of scanned PDFs in records portals; council videos without captions; alerts posted as images; orphaned department microsites; and kiosk or GIS tools that can't be operated by keyboard.

What's the easy next step?

You don't need to fix everything this month. You need a list, an owner, and a start. The free checklist gives you all three: 5 plain-language items for whoever runs the office, 10 technical items for whoever runs the website.

Get your Title II checklist Start with a simple readiness review

Powered by AX4E — practical accessibility help for websites, documents, forms, and public communication.

Questions people ask

Does the rule cover every city department?

Yes. Police, fire, parks, public works, clerks, courts, elections: any web content or app residents use must conform.

We're a small town. Do we really have to do this?

Yes, but you have until April 26, 2028, and the work scales with your estate. Start with the five office items on the checklist.

Is our payment vendor's portal our problem?

Yes, if it's under contract with you. The third-party exception only covers content you don't control and didn't procure.

More readiness quizzes: Schools · Libraries · Parks · Transit · PDFs · Forms.